Learn how Home Pulse collects, uses, and protects your personal data. GDPR‑compliant information on cookies, payments, analytics, and your privacy rights.

Last updated : 20-08-'25

Welcome to Home Pulse ("we", "us", "our"). We operate the website Home Pulse and sell products to customers worldwide. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the rights you have under applicable laws, including the EU General Data Protection Regulation (GDPR).

Controller details Business name: Home Pulse

Registered address: The Netherlands
Email: support@homepulsestore.myshopify.com

1. Information we collect

Identity & contact data: name, billing and shipping address, email, phone.Order & payment data: products purchased, order value, payment method, transaction IDs (processed by our payment providers; we do not store full card details).

Technical data: IP address, device information, browser type, time zone, referring/exit pages.

Usage data: pages viewed, actions taken on the Site, marketing email engagement.

Communications: messages to support, product reviews, survey responses.

2. How we collect data

Direct interactions: checkout, account creation, contact forms.

Automated technologies: cookies, pixels, log files.

Third parties: payment gateways, analytics, advertising networks, fraud prevention services, and our ecommerce platform (Shopify).

3. Purposes & lawful bases (GDPR)

To process and deliver your order (contract performance).

To manage payments and prevent fraud (legitimate interests; legal obligation).

To provide customer support (contract performance; legitimate interests).

To personalize and improve our Site (legitimate interests; consent where required for cookies).

To send marketing communications (consent; or legitimate interests where permitted, with opt-out).

To comply with legal and tax requirements (legal obligation).

4. Cookies & similar technologies

We use essential, performance, analytics, and advertising cookies. You can manage preferences via your browser settings and our cookie banner. Disabling cookies may affect Site functionality.

5. Sharing your information

We share data with:

Shopify (store hosting, analytics, fraud prevention).

Payment processors (eg, Shopify Payments, PayPal, Klarna) to complete transactions.

Fulfillment partners & carriers (to ship orders in a dropshipping model).

Analytics & advertising providers (eg, Google Analytics, Meta) where enabled.

Professional services (accounting, legal) and authorities when required by law. We require these parties to protect your data and use it only for specified purposes.

6. International transfers

Your data may be transferred outside your country (eg, to the US/Canada) where our providers operate. Where required, we rely on adequacy decisions, Standard Contractual Clauses (SCCs), and other safeguards.

7. Data retention

We keep personal data only as long as necessary for the purposes described and to meet legal, accounting, or reporting requirements. Typical retention periods: orders – 7 years (tax); marketing – until you unsubscribe or after 24 months of inactivity; support tickets – 24 months.

8. Your rights (EU/EEA/UK)

You have the right to access, rectify, erase, restrict or object to processing, data portability, and to withdraw consent at any time. You may also complain to your local data protection authority. In the Netherlands, this is the Dutch Data Protection Authority. To exercise rights, contact us at support@homepulsestore.myshopify.com .

9. Children's privacy

Our Site is not intended for children under 16. We do not knowingly collect data from children.

10. Security

We implement technical and organizational measures to protect your data. However, no method of transmission or storage is 100% secure.

11. Contact

For any questions or requests about this policy, email us at

support@homepulsestore.myshopify.com .

Order processing and 3–5 business day shipping, tracking, customs, and delivery information for Home Pulse orders worldwide.

Last updated: 20-08'25

Thank you for shopping with Home Pulse. Because we operate a dropshipping model, items may ship directly from our manufacturing or logistics partners. Please review the details below before ordering.

1. Order processing

Processing time: 1–2 business days after payment is confirmed.

Order changes/cancellations: Possible within 6 hours of purchase; after this window we may not be able to modify the order.

2. Shipping times (estimated)

We target fast fulfillment with reliable carriers. Transit time after dispatch is typically 3–5 business days for most destinations (EU/UK/USA/Canada/Australia/NZ). Remote areas or peak seasons may add extra days.>

These are estimates, not guarantees. High‑season demand, customs checks, carrier delays, or remote areas can add extra days.

3. Shipping fees

Standard shipping: Free on orders over €100 / flat €100

Expedited options: If available shown at checkout.

4. Tracking & delivery

A tracking number is emailed once your order ships.

Orders with multiple items may ship in separate packages with different tracking numbers.

Please ensure the shipping address is complete and correct. We are not responsible for non‑delivery due to incorrect addresses or uncollected parcels.

5. Customs, duties & taxes

International orders may be subject to customs duties or import taxes set by your local authority. These fees are the customer's responsibility unless stated otherwise at checkout.

6. Delivery issues

If your tracking shows delivered but you did not receive the parcel, please:

1) check with household members and neighbors;

2) look around your property;

3) contact your local post office or carrier. If still unresolved, contact us within 7 days of the marked delivery date at

support@homepulsestore.myshopify.com .

7. Lost or delayed shipments

A shipment is considered lost if there is no tracking update for 14 consecutive days or if it exceeds the maximum estimated window by 15 business days. We will offer a replacement or refund per your preference after investigating with the carrier.

8. Pre-orders & backorders

Estimated ship dates are provided on product pages and may change. We will notify you by email of any significant delay.

9. Contact

For shipping questions, email support@homepulsestore.myshopify.com with your order number.

FAQ:

How long does shipping take?

Usually 3–5 business days for most destinations after dispatch.

Can I change my address after ordering?

Within 6 hours after purchase; contact support immediately.

Will I pay customs fees?

Possibly, depending on your country's rules.

Hassle-free returns within 14 days for eligible items. Learn how to start a return, what's non-returnable, and when you'll receive your refund.

Last updated: 20-08-'25

We want you to love your purchase. This policy explains how returns, exchanges, and refunds work at Home Pulse.

1. EU right of withdrawal (consumer orders)

If you are an EU/EEA consumer, you have 14 days from the day you receive the goods to withdraw from your purchase without giving any reason. To exercise this right, contact us at support@homepulsestore.myshopify.com within the 14-day window. You then have 14 days to return the items.

2. Return eligibility

Items must be unused , in original condition, with tags and packaging.

Provide proof of purchase (order number or receipt).

Non‑returnable items: gift cards, downloadable software, perishable goods, personalized/custom items, health/personal care items (for hygiene reasons), and clearance/“Final Sale” items.

3. Defective or incorrect items

If your item arrives damaged, defective, or wrong, contact us within 7 days of delivery with photos/videos. We will arrange a replacement or a full refund at no cost to you.

4. Return shipping costs

Change-of-mind returns: You are responsible for return shipping. We recommend a tracked service.

Faulty/incorrect items: We cover reasonable return or replacement shipping.

5. How to start a return

1. Email support@homepulsestore.myshopify.com with your order number, item(s), and reason.

2. We'll reply with the return address (this may be a warehouse or supplier address due to our dropshipping model) and instructions.

3. Pack items securely and provide the return tracking number.

6. Refunds

Once your return is received and inspected, we'll email you about the approval or rejection of your refund.

Approved refunds are processed to your original payment method within 5–10 business days (your bank may take longer to post the credit).

Original shipping fees are non-refundable unless the return is due to our error.

7. Exchanges

Fastest method: return the item and place a new order for the desired product/size. Where stock allows, we may offer a direct exchange.

8. Late or missing refunds

If you haven't received a refund yet, first check your bank account, then contact your card company and bank. If you've done all of this and still have not received your refund, contact us at support@homepulsestore.myshopify.com .

9. Warranty (if applicable)

Some products may include a 12-month limited warranty against manufacturing defects. Warranty coverage details are listed on the product page when available.

10. Return address

Do not send your purchase back to the manufacturer without contacting us. Our return address will be provided in your authorization email and may vary by product.

11. Contact

Questions about returns? Email support@homepulsestore.myshopify.com .

FAQ:

How long do I have to return?

14 days from delivery for EU consumers (change of mind).

When will I get my money back?

Within 5–10 business days after we approve your return.

Who pays for return shipping?

You for change-of-mind returns; we do for faulty/incorrect items.

The terms and conditions for using Home Pulse and shopping with us, including orders, pricing, shipping, returns, warranties, and legal rights.

Last updated: 20-08-'25

Welcome to Home Pulse ("Home Pulse", "we", "us"). By accessing https://homepulsestore.myshopify.com (the "Site") and/or purchasing from us, you agree to be bound by these Terms of Service (the "Terms"). If you do not agree, do not use the Site.

1. Online store terms

You must be at least the age of majority in your jurisdiction to use the Site or place orders.

You may not use our products for any illegal or unauthorized purpose.

2. Account & accuracy of information

You agree to provide current, complete, and accurate purchase and account information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3. Product information & availability

We try to display product colors, images, and specs as accurately as possible, but we cannot guarantee your screen's display. We may limit quantities, discontinued products, or change descriptions at any time.

4. Pricing & billing

Prices are shown in the currency indicated at checkout and may change without notice. We reserve the right to correct errors or inaccuracies (including after you submit an order). By submitting an order, you authorize us and our payment processors to charge your selected payment method.

5. Orders & acceptance

Your order is an offer to buy. We may accept, reject, or cancel an order for reasons including product availability, suspected fraud, incorrect pricing, or address issues. If we cancel after charging you, we will refund you in full.

6. Shipping & delivery

We operate a dropshipping model. Processing time is 1–2 business days. Typical carrier transit time is 3–5 business days after dispatch for most destinations. Delivery estimates are not guarantees and may vary due to factors outside our control (customs, carrier delays, remote locations). Risk of loss passes to you upon delivery to the carrier.

7. Returns, refunds & exchanges

Returns are governed by our Returns & Refunds Policy , which forms part of these Terms. Please review it before purchasing.

8. Prohibited uses

You may not use the Site:

(a) for unlawful purposes;
(b) to violate any international, federal, provincial or state regulations;
(c) to infringe intellectual property rights;
(d) to harass, abuse, defame, or discriminate;
(e) to upload malicious code;
(f) to collect or track the personal information of others without consent;
(g) to spam or phish;
(h) to interfere with security features.

9. Intellectual property

All content on the Site, including text, graphics, logos, images, and software, is owned by or licensed to Home Pulse and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written permission.

10. Third‑party tools & links

We may provide you access to third‑party tools or links, which we do not monitor or control. We are not responsible for third‑party materials, sites, or services and provide access "as is" without warranties.

11. Warranties & disclaimers

Except as expressly stated, the Site and products are provided "as is" and "as available" without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non‑infringement.

12. Limitation of liability

To the maximum extent permitted by law, Home Pulse and our directors, employees, suppliers, and partners will not be liable for any indirect, incidental, punitive, special, or consequential damages, including lost profits, revenue, or data, arising from your use of the Site or products.

13. Indemnification

You agree to indemnify, defend, and hold harmless Home Pulse and our affiliates from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or third-party rights.

14. Governing lawThese Terms are governed by the laws of the Netherlands , without regard to conflict of law principles. Mandatory consumer protections in your country of residence still apply where required.

15. Changes to the Terms

We may update these Terms from time to time by posting a new date at the top. Your continued use of the Site after changes constitutes acceptance.

16. Contact information

Questions about the Terms should be sent to support@homepulsestore.myshopify.com .